About Crisp
Our behaviorally smart SMS chatbot
Students in CFANS have a powerful new ally in their pocket: Crisp—our behaviorally smart SMS chatbot—has become an essential link for our students since its launch in March 2025, providing immediate assistance and a sense of belonging right from their smartphones.
Crisp was designed with a simple goal: meet students where they are. While traditional emails often sit unread in crowded inboxes, Crisp uses text messaging to proactively check in. Whether students are navigating a new class schedule on the first day of the term or need a quick link to academic advising before a big deadline, Crisp is available 24/7 to provide answers and interventions. The impact since launch has been remarkable:
- 87% of CFANS students are opted in.
- 5,400+ texts received in the last 10 months.
- 59% of students actively engage with Crisp to navigate their CFANS experience.
What students are saying:
Frequently Asked Questions
Frequently Asked Questions
How do I start using Crisp?
Most CFANS students are automatically enrolled. You should receive an introductory text at the start of the semester.
- Pro-Tip: Once you receive a text, save Crisp as a contact in your phone so you never miss an important update.
- Note: If you aren't receiving texts, ensure your "Primary Cell Phone" is updated in your MyU “My Info” tab. Contact [email protected] for additional troubleshooting support.
What kind of questions can I ask?
You can text Crisp 24/7 about almost anything. Common topics include:
- Deadlines: "When is the last day to add a class?"
- Navigation: "Where is the nearest computer lab?"
- Advising: "How do I schedule a meeting with my advisor?"
- Campus Life: "Which student organizations have club meetings soon?”
What happens if Crisp doesn’t know the answer?
If you ask a complex question that Crisp can’t answer immediately, the system flags it for CFANS Student Services staff to follow up with you directly via text to ensure you get the help you need.
Is my data private and secure?
Yes. Data privacy is a top priority. All information shared with Crisp is protected and handled with the same confidentiality as your other University records under FERPA. We want you to feel comfortable being honest about your needs.
Can Crisp help me in an emergency?
No. Crisp is a support and information tool, not an emergency service. If you are in immediate danger or have a medical emergency, please call 911. Crisp is not monitored for real-time emergency response.
How do I opt out (or opt back in)?
To Opt Out: Reply STOP to any message from Crisp.
- To Opt Back In: If you change your mind, just text START to the same number to resume your connection. If you no longer have messages from Crisp to reply to, email [email protected] to opt back in.
Who should I contact if I have additional questions about Crisp?
For additional questions about Crisp, please contact the CFANS Student Services Office at [email protected].
Why is the chatbot named Crisp?
The bot is named after the Honeycrisp apple! It is a nod to the University of Minnesota’s renowned apple breeding program. Crisp even has a persona—a friendly cartoon apple wearing a University of Minnesota sweater.
Is Crisp a real person?
No, Crisp is an automated artificial intelligence (AI) bot powered by EdSights. However, it is monitored by real staff members from the CFANS Student Services Office. If you ask a complex question or express a serious concern that the bot cannot handle, a staff member will be flagged to follow up with you personally.
